Movement Operations Assistant (field Support) - (3 Positions)

Organizational Context

IOM, established in 1951, is a leading UN agency promoting humane and orderly migration. Movement Operations, a core function since its inception, manages the organized movement of persons needing international migration assistance. This role operates within a Country Office, coordinated by HQ, and is responsible for all aspects of migrant and refugee travel.

Job Purpose

This role supports the Movement Operations Unit by undertaking essential field support activities, primarily focused on assisting migrants and refugees during their travel processes. The Assistant ensures smooth operations at transit points, airports, and facilities, providing direct support to individuals, verifying documentation, and facilitating their journey. This position is crucial for upholding IOM's mandate of promoting humane and orderly migration by ensuring the safety, security, and comfort of people on the move throughout their transit and travel.

Responsibilities

The Movement Operations Assistant (Field Support) will perform field support activities at various locations including airports, transit centers, and third-party facilities. Key duties involve providing custodial care of travel documents, verifying identities, assisting with airport formalities (check-in, immigration, customs), and escorting individuals. At transit centers, responsibilities include assisting with arrivals, orientation, provision of necessities, issue resolution, and facilitating departures for appointments or onward travel. The role requires data entry into relevant systems, immediate reporting of issues, and ensuring the safety and comfort of vulnerable individuals. Additionally, the Assistant will coordinate transportation, provide selection mission and exit permit support, and may offer interpretation services. Maintaining confidentiality, adhering to SOPs, and upholding IOM's Standards of Conduct, including protection mainstreaming and PSEA, are critical.

Work Experience

Prior experience in Movement Operations or transportation is strongly preferred.

Skills

Computer/software literate with good knowledge of Microsoft Office. Strong interpersonal and communication skills. Attention to detail and organizational ability. Self-motivated and objective-driven.

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