Senior Medical Assistant (maternity Cover) Lagos

Organizational Context

The International Organization for Migration (IOM), established in 1951, is a UN-related agency focused on promoting humane and orderly migration. The Senior Medical Assistant role sits within the Migration Health Assessment Centre (MHAC) in Lagos, Nigeria, overseeing the Call Centre and Data Processing/registration teams. These teams provide essential information and services to migrants regarding health assessments and other IOM programs.

Job Purpose

The Senior Medical Assistant is responsible for overseeing the Call Centre and Data Processing/registration teams within the Migration Health Assessment Centre (MHAC) in Lagos, Nigeria. This role ensures the efficient provision of information and services related to Health Assessment Programs, applicant processing, and other IOM initiatives for migrants. The incumbent will manage routine administrative functions, including switchboard operations, handling inquiries, and providing assistance to refugees and immigrants. This position operates under the direct supervision of the Migration Health Officer or Migration Health Nursing Officer, contributing to the overall smooth operation of the MHAC and supporting the Chief Migration Health Officer's mandate.

Responsibilities

Key responsibilities include organizing the Medical Assistants roster, assigning duties, and participating in daily scheduling. The role involves developing and maintaining Standard Operating Procedures (SOPs) for the MHAC and supervising/training Medical Assistants on these procedures. The Senior Medical Assistant will assist in analyzing tools for migrant flow and satisfaction, monitoring scheduling trends, and preparing medical forms and documentation. Ensuring the reception area is organized, providing accurate information to applicants, and proposing fraud prevention measures are also crucial. The role includes overseeing the completion and transmission of medical forms and documents, updating the MHD website, and preparing monthly statistics on health assessments. Additionally, the position involves preparing correspondence, filing documents, managing data, and preparing purchase requests for equipment and materials. The incumbent will also provide IT/Database support for mobile missions and other MHD locations, suggest procedural improvements, and perform other assigned duties.

Work Experience

Experience is required in managing large, dynamic teams, with a background in customer service, IT, or administration. Knowledge of data management principles, customer care, and high computer literacy in Windows and MS Office are mandatory. Experience with medical terminology, secretarial, and archival work, as well as previous work with NGOs or international organizations, are advantageous.

Skills

Intermediate MS Office skills, effective managerial and leadership skills in data entry and customer care, analytical skills, excellent communication skills, and fast, accurate typing.

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