Medical Assistant (companion)

Organizational Context

The International Organization for Migration (IOM) in Tunisia is seeking a Medical Assistant (Companion) at the G-4 level. This role is crucial for supporting migrant beneficiaries by facilitating their access to healthcare services and ensuring their well-being throughout the process. The position operates within the Migration Health Unit.

Job Purpose

The Medical Assistant (Companion) plays a vital role in ensuring the health and dignity of migrant beneficiaries by providing essential support during medical appointments and transport. This includes escorting beneficiaries, assisting with documentation and administrative procedures at healthcare facilities, and offering emotional reassurance. The role acts as a crucial link between beneficiaries and IOM medical staff, ensuring that any medical or protection concerns are promptly communicated. By facilitating access to healthcare and supporting beneficiaries through the medical system, this position directly contributes to IOM's mission of assisting vulnerable populations and promoting humane migration.

Responsibilities

The Medical Assistant (Companion) is responsible for escorting migrant beneficiaries to and from IOM premises and healthcare facilities, ensuring their safety, comfort, and dignity throughout. This includes assisting beneficiaries with completing and clarifying necessary medical documentation, such as forms and prescriptions. The role involves supporting administrative tasks at medical facilities, including registration and appointment scheduling. A key duty is to provide emotional reassurance and basic psychosocial support during medical visits. The assistant must communicate any observed medical or psychological concerns, especially protection issues, to IOM medical staff or caseworkers. Maintaining accurate records of all activities and coordinating with medical personnel and external providers are essential. The role also involves monitoring and reporting daily activities, supporting emergency referrals, and performing other assigned duties.

Work Experience

Prior experience in a health-related setting or working with vulnerable groups, such as migrants or patients, is considered an asset. Familiarity with administrative procedures in health institutions is desirable. Sensitivity to cultural, gender, age, and disability issues is important.

Skills

Strong interpersonal and communication skills. Practical computer skills, including proficiency in MS Word, Excel, and Outlook. Fluency in French and Arabic (oral and written) is required. Working knowledge of English is desirable.

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