Medical Assistant

Organizational Context

The International Organization for Migration (IOM) in Ankara, Türkiye, seeks a Medical Assistant for its Migration Health Assessment Centre (MHAC). This role supports health assessment programs and applicant processing, providing essential information and services to migrants. The Medical Assistant may be assigned to either the reception and data processing unit or the call centre, requiring flexibility and adaptability.

Job Purpose

The Medical Assistant's primary purpose is to provide crucial information and support to migrants regarding Health Assessment Programs, applicant processing, and other IOM services. This role is integral to the efficient operation of the Migration Health Assessment Centre (MHAC). Whether working in the reception and data processing unit or the call centre, the incumbent facilitates the smooth flow of information and administrative processes. By managing appointments, registering applicants, and handling inquiries, the Medical Assistant directly contributes to the successful completion of health assessments and ensures migrants receive necessary guidance and support throughout their interaction with IOM services, thereby upholding the organization's commitment to assisting migrants.

Responsibilities

In the Call Centre, responsibilities include supporting the efficient operation of the function, providing information to migrants via phone, registering applicants, scheduling appointments, and relaying messages. The role involves preparing master lists for health assessments, maintaining daily statistics, and contributing to customer satisfaction evaluations. In the Reception and Data Entry unit, duties encompass processing applicant data, verifying identities, entering biodata, capturing photos, and printing necessary forms. This includes receiving and forwarding medical documents, managing electronic and courier transmissions, filing correspondence, and verifying payment proofs. The Medical Assistant also assists with mobile missions and performs other assigned duties.

Work Experience

Experience is required in computer data entry, elaboration, and analysis, or in a call centre environment, preferably within a medical setting. A typing speed of at least 60 words per minute, knowledge of data management principles, and customer care are essential. High computer literacy in Windows and MS Office is mandatory. Previous secretarial, archival, or NGO/international organization experience is advantageous.

Skills

Data Entry, Data Analysis, Call Centre Operations, Customer Service, Data Management, Typing (fast and accurate), MS Office Proficiency, Communication Skills, Analytical Skills.

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