ICT Client Support Assistant

Organizational Context

The International Maritime Organization (IMO) is the United Nations specialized agency with responsibility for the measures to improve the safety and security of international shipping and to prevent pollution from ships. The Administrative Division supports the organization's operations.

Job Purpose

To provide technical assistance and support to end-users for ICT-related issues within the IMO.

Responsibilities

Respond to user requests for technical support; Troubleshoot hardware and software issues; Install and configure ICT equipment and software; Maintain ICT inventory; Assist with user training.

Work Experience

A minimum of two years of experience in ICT support or a related field.

Skills

Help desk support, troubleshooting, hardware and software installation, user support, basic network knowledge.

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