Travel Associate

Organizational Context

The Travel Service Unit (TRSU) is part of the Safety & Security and General Services (SSG) Section within the Bureau of Administration and Services (ADB). TRSU coordinates all travel conducted under the auspices of ICAO, including travel originating from Regional Offices and CDI projects, ensuring it is handled expeditiously and efficiently in accordance with Staff Rules.

Job Purpose

To determine travel entitlements, advise on the most effective and economical travel methods, coordinate travel arrangements, and manage travel claims in compliance with ICAO staff rules and policies.

Responsibilities

Determines travel entitlements and advises on optimal travel methods; creates and issues tickets; manages travel claims and investigates discrepancies; liaises with the Travel Management Contractor; provides travel authorizations and estimates; and performs other related duties.

Work Experience

A minimum of six years of travel-related experience in the airline industry, including high-level SABRE/GDS experience and handling complex international travel ticketing, reissues, and refunds. Experience in a UN organization or an onsite travel service configuration is desirable.

Skills

Proficiency in MS Office (Excel, Word, PowerPoint), strong knowledge of SABRE/GDS, ability to handle complex international travel arrangements, understanding of IATA resolutions and fare construction, client orientation, planning and organizing, teamwork, and accountability.

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