Business Analyst (Project Management Support)

Organizational Context

The International Civil Aviation Organization (ICAO), a specialized agency of the United Nations, aims to ensure safe, efficient, and sustainable international civil aviation. The Capacity Development and Implementation (CDI) Bureau supports States and organizations in complying with ICAO Standards and strategic goals. The CDI Bureau is undergoing a Fit-for-Purpose Organization (FFPO) transformation to modernize its operating model. This role supports Phase 2 of the CDI FFPO Project, focusing on implementing and operationalizing the new organizational design.

Job Purpose

This role supports the planning, coordination, documentation, analysis, and reporting for the CDI FFPO Project. The Business Analyst will ensure disciplined project execution and timely delivery of outputs across all workstreams during the transformation of the CDI Bureau.

Responsibilities

Support project planning, coordination, and maintenance of project plans, milestones, and trackers. Prepare project documentation, including briefs, work packages, and progress updates. Coordinate meetings and facilitate information flow. Document and analyze business processes, workflows, and organizational requirements. Support role mapping and job description consolidation. Assist in people transition and change management activities, including impact assessments and training coordination. Provide project reporting, monitoring, and control support, including maintaining RAID registers and preparing dashboards. Support the administration of project management tools like JIRA and Confluence, and maintain the project knowledge base.

Work Experience

A minimum of two years of progressively responsible experience in business analysis, project management support, organizational change, or process analysis is required. Experience is needed in preparing project documentation, plans, reports, dashboards, and governance materials, as well as in requirements gathering, process mapping, and analysis. Proficiency in Microsoft Office (Excel, PowerPoint, Word) and process mapping tools (Visio, Lucidchart) is essential. Demonstrated proficiency in JIRA and Confluence for project board administration and knowledge base maintenance is required. Experience working with multiple stakeholders and supporting transformation initiatives is necessary. Desirable experience includes supporting HR, organizational design, workforce planning, or restructuring initiatives, and familiarity with project collaboration tools and Agile/Scrum/PRINCE2 methodologies.

Skills

Project planning and coordination, project documentation, stakeholder communication, business process analysis, organizational design, change management, reporting and monitoring, risk and issue management, JIRA, Confluence, Microsoft Office Suite (Excel, PowerPoint, Word), process mapping tools (Visio, Lucidchart), data analysis, requirements gathering.

Explore related opportunities